Policies

Privacy Policy

Introduction

Recite & Rise Academy ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, enrol in our courses, or contact us.

Information We Collect

We may collect the following types of information:

• Contact details: Name, email address, phone number, and postal address when you enquire, enrol, or contact us.

• Course-related information: Preferred course, learning goals, and any messages you send us via our enrolment or contact forms.

• Technical data: IP address, browser type, and device information when you visit our website (e.g. for security and improving our site).

• Communications: Records of correspondence when you contact us by email, phone, or WhatsApp.

How We Use Your Information

We use your information to:

• Process enquiries and enrolments, and arrange assessments.

• Deliver our courses and communicate with you about classes, term dates, and support.

• Send important updates about your course, fees, or policies.

• Respond to your questions and provide customer support.

• Improve our website and services.

• Comply with legal or regulatory requirements where necessary.

We do not sell or rent your personal information to third parties.

Legal Basis (UK GDPR)

We process your data on the basis of:

• Contract: To fulfil our agreement with you when you enrol in a course.

• Legitimate interests: To run our academy, communicate with you, and improve our services.

• Consent: Where you have given clear consent (e.g. for marketing, if we use it).

Sharing Your Information

We may share your information only where necessary with:

• Teachers and staff involved in delivering your course.

• Service providers who help us operate (e.g. email, hosting, payment processors such as Stripe), under strict confidentiality.

• Authorities if required by law.

We do not transfer your data outside the UK/EEA unless necessary and with appropriate safeguards.

Data Retention

We keep your data only for as long as needed for the purposes above, including to satisfy legal, accounting, or reporting requirements. After you leave our courses, we may retain minimal contact details for a reasonable period for administration and to respond to any follow-up enquiries, unless you ask us to delete them sooner.

Your Rights

Under UK data protection law you have the right to:

• Access the personal data we hold about you.

• Rectification of inaccurate or incomplete data.

• Erasure ("right to be forgotten") in certain circumstances.

• Restrict processing in certain circumstances.

• Object to processing in certain circumstances.

• Data portability (to receive your data in a structured, machine-readable format where applicable).

To exercise these rights, contact us at recite.rise2020@gmail.com. You also have the right to complain to the Information Commissioner's Office (ICO) if you are concerned about how we handle your data.

Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. No method of transmission over the internet is 100% secure; we strive to use best practices appropriate to the nature of the data we hold.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the bottom of this page will be revised when we make changes. We encourage you to review this policy periodically.

Contact Us

For any questions about this Privacy Policy or your personal data, please contact us at recite.rise2020@gmail.com or via the contact details on our website.

Last updated: January 2026

Terms of Use

Terms of Use (Terms of Service)

These Terms of Use ("Terms") govern your use of the Recite & Rise Academy website and the educational services we provide. By using our website, submitting an enquiry, or enrolling in a course, you agree to these Terms.

1. About Us

Recite & Rise Academy is an online academy based in Cardiff, UK, providing Qur'anic and Arabic education, including Tajweed, recitation, and related subjects, via live online classes and related support.

2. Use of Our Website and Services

• You agree to use our website and services only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the site.

• You must provide accurate and complete information when enquiring or enrolling, and keep your contact details up to date.

• You are responsible for maintaining the confidentiality of any login details we may provide (e.g. for Zoom or class materials) and for all activity under your account.

3. Enrolment and Contract

• Enrolment is subject to availability and, where applicable, assessment. A contract for course provision is formed when we confirm your place and you complete any required payment or acceptance steps we specify.

• You agree to abide by our Refunds & Cancellations policy and our Code of Conduct, which form part of these Terms.

4. Fees and Payment

• Fees are as set out on our Fees page and in any enrolment confirmation we send you. Payment is due as specified (e.g. per term).

• Non-payment may result in suspension or termination of your place. Our Refunds & Cancellations policy applies to any refund requests.

5. Attendance and Conduct

• You are expected to attend classes as agreed and to participate in a respectful, constructive manner in line with our Code of Conduct.

• We reserve the right to suspend or terminate your place if your behaviour is inconsistent with our policies or the best interests of other students or staff.

6. Intellectual Property

• Course materials, content on our website, and any materials we provide to you remain our intellectual property (or that of our licensors). You may use them only for your own learning in connection with our courses and may not copy, share, or distribute them without our prior written consent.

7. Limitation of Liability

• We provide our services with reasonable skill and care. We do not exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited by law.

• Subject to that, we shall not be liable for any indirect, consequential, or special loss, or for loss of profit, data, or opportunity, arising from your use of our website or services.

8. Third-Party Links and Services

• Our website may contain links to third-party sites (e.g. Zoom, WhatsApp, payment providers). We are not responsible for the content or practices of those sites. Your use of them is at your own risk and subject to their terms.

9. Changes to Terms or Services

• We may update these Terms or our services from time to time. Material changes will be communicated via our website or by email where appropriate. Continued use of our services after changes constitutes acceptance of the updated Terms.

10. General

• If any part of these Terms is held to be invalid or unenforceable, the remainder shall continue in effect.

• These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

For questions about these Terms of Use, please contact us at recite.rise2020@gmail.com or via the contact details on our website.

Last updated: January 2026

Refunds & Cancellations

Refunds & Cancellations Policy

Recite & Rise Academy is committed to fairness and transparency in relation to fees, refunds, and cancellations. This policy applies to all enrolled students and should be read alongside our Terms of Use and Fees page.

1. Term Fees and Commitment

• Fees are charged per term as set out on our Fees page and in your enrolment confirmation.

• By paying for a term, you are committing to that term. Refunds are only available in the circumstances set out below.

2. Cancellation by You Before the Term Starts

• If you need to cancel your place before the start of the term, please contact us as soon as possible in writing (e.g. by email to recite.rise2020@gmail.com).

• If we receive your cancellation at least 14 days before the first class of the term, we will refund any fees already paid for that term, minus an administrative fee of £10 to cover processing costs.

• If you cancel with less than 14 days’ notice before the first class, we will not normally offer a refund for that term, as we will have reserved your place and may be unable to fill it. We may, at our discretion, offer a partial refund or credit in exceptional circumstances (e.g. serious illness); please contact us to discuss.

3. Withdrawal After the Term Has Started

• If you withdraw after the term has started, we do not offer refunds for the remainder of that term. This is because we have allocated teaching and resources to your place and cannot typically fill it mid-term.

• If you have paid for the full term and withdraw part-way through, you may remain welcome to attend until the end of the term if you wish; otherwise your place will be released and no refund will be due.

4. Cancellation or Changes by Us

• If we have to cancel a class or change a session (e.g. due to teacher illness or technical issues), we will endeavour to reschedule or offer a substitute session. If we are unable to offer a suitable alternative for a significant part of the term, we will offer a proportionate refund or credit for the affected period.

• If we have to cancel an entire term before it starts (e.g. due to insufficient enrolment or circumstances beyond our control), we will refund any fees already paid in full.

5. Non-Attendance

• Non-attendance at classes does not entitle you to a refund. If you know you will miss classes (e.g. due to travel or illness), please inform us; we may be able to suggest ways to catch up, but refunds are not given for missed sessions.

6. How to Request a Refund

• Refund requests must be made in writing to recite.rise2020@gmail.com, stating your name, the term and course concerned, and the reason for your request.

• Where a refund is approved, we will process it within 14 days using the same method of payment used for the original transaction, unless otherwise agreed.

• Refunds will only be made to the person or account that made the original payment.

7. Exceptions

• We reserve the right to consider exceptional cases (e.g. serious illness, bereavement) on a case-by-case basis. Contact us to explain your situation and we will do our best to be fair and supportive.

8. Changes to This Policy

We may update this Refunds & Cancellations policy from time to time. The "Last updated" date will be revised accordingly. Continued enrolment after any change constitutes acceptance of the updated policy.

If you have any questions about refunds or cancellations, please contact us at recite.rise2020@gmail.com.

Last updated: January 2026

Code of Conduct

Recite & Rise Academy is dedicated to providing a respectful, safe, and supportive environment for learning Qur'an and Arabic. This Code of Conduct applies to all students, teachers, and staff, and to all interactions related to our academy (including online classes, WhatsApp groups, and any other official communications).

1. Respect and Courtesy

• Treat everyone with respect, kindness, and courtesy, regardless of age, background, or level of learning.

• Use appropriate language and behaviour at all times. Offensive, discriminatory, or disrespectful behaviour will not be tolerated.

• Respect the religious and cultural values of the academy and of other participants. Our environment is one of Islamic education and mutual support.

2. Behaviour in Classes and Online Spaces

• Attend classes on time and be prepared (e.g. device, camera, microphone, and materials as required).

• Participate constructively: listen when others are speaking, follow the teacher’s instructions, and contribute in a way that supports the learning of the group.

• Do not record, screenshot, or share class content, or the image or voice of other participants, without explicit permission from the academy and the individuals concerned.

• Keep WhatsApp and other official group communications focused on course-related matters and in line with this Code of Conduct.

3. Honesty and Integrity

• Be honest in your dealings with the academy (e.g. enrolment information, attendance, and any issues that may affect your participation).

• Do not plagiarise or present others’ work as your own. Complete assessments and assignments with integrity.

• Respect intellectual property: do not copy or distribute course materials without permission.

4. Commitment to Learning

• Take responsibility for your own learning: complete any set preparation or practice, and communicate with your teacher or the admin team if you are struggling or need support.

• We expect you to engage with the course in good faith and to work with us to maintain a positive learning environment for everyone.

5. Confidentiality and Privacy

• Do not share other students’ or staff members’ personal information, or any private communications, without their consent.

• Respect the confidentiality of what is shared in class or in official academy channels. What is shared in a learning context should stay within that context unless otherwise agreed.

6. Consequences of Breaches

• Minor breaches may be addressed with a reminder or a private conversation.

• Serious or repeated breaches may result in a formal warning, suspension from classes, or termination of your place, and may affect any future enrolment.

• We reserve the right to take immediate action (including suspension or termination) where behaviour is harmful, abusive, or otherwise unacceptable, without prior warning if appropriate.

7. Reporting Concerns

• If you experience or witness behaviour that you believe violates this Code of Conduct, or that makes you feel uncomfortable or unsafe, please report it to the academy (e.g. by email to recite.rise2020@gmail.com or to a designated teacher or staff member). We will treat reports seriously and handle them in confidence where appropriate.

8. Our Commitment

Recite & Rise Academy is committed to upholding this Code of Conduct and to supporting a learning environment where everyone can thrive. We expect all members of our community to follow these standards and to contribute to a culture of respect, honesty, and kindness.

By enrolling and participating in our courses, you agree to abide by this Code of Conduct. We may update it from time to time; the "Last updated" date will be revised accordingly. If you have any questions, please contact us at recite.rise2020@gmail.com.

Last updated: January 2026

Have Questions?

If you have any questions about our policies, please don't hesitate to get in touch.